Regina's Blog

Managing Stress During the Holidays

by Regina Clark - on Thursday, December 07, 2017
Managing Stress During the Holidays

I just ran into a friend of mine at the supermarket. She seemed stressed. Her cart was overflowing with goodies and she started to tell me about her overbooked schedule and her list of holiday chores to accomplish which included holiday gifts for multiple teachers. My friend, who is one of the most gracious women I know, has four children and a lot going on. On the outside she looks as if she has everything under control; her home is lovely, her children are well mannered, her husband is a nice guy, and she is always willing to help others. On the inside she is really missing her mom who passed away a few years ago. 

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Flirtation or Sexual Harassment?

by Regina Clark - on Friday, December 01, 2017
Flirtation or Sexual Harassment?

Sexual harassment is a hot topic but unfortunately not a new topic. Females have been harassed for years. Sometimes it's hard to tell the difference between friendly behavior and subtle sexual harassment. Other times, it's crystal clear. The first time I experienced inappropriate behavior by a man was when I was a college student and the coach of the men's swim team kissed my neck.  We were practicing head hold releases in the shallow end of the pool. I jumped out of that pool so fast and ran to the women's locker room, my whole body was shaking. I had a hard time understanding what had just happened. Unfortunately, I had no idea what sexual harassment was when I was 20 years old.
 

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Dealing with Challenging Situations & Challenging Callers

by Regina Clark - on Thursday, November 16, 2017
Dealing with Challenging Situations & Challenging Callers

  

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Life is Great, Football is Better

by Regina Clark - on Thursday, November 09, 2017
Life is Great, Football is Better

A few weeks ago I had the opportunity to deliver The Seven C's of Leadership to a group of employees at NFL Films located in Mount Laurel, NJ. When you walk through the front doors, you are staring directly at a large print that says - Life is Great, Football is Better. Speaking to this group was delightful! First of all, the employees who attended the lunch time program wanted to be there. The program was not mandatory, it was optional. The enthusiasm in the room was contagious. I could tell that from the minute I arrived until I left that the employees loved working for the NFL and they loved football. Many of the employees shared stories with me about Steve Sabol, one of the founders of NFL Films. Steve was portrayed as a man who was larger than life, full of enthusiasm and took care of his employees. Steve was also a visual artist and his art work was displayed throughout the building. When employees love what they do and who they work for, the entire team benefits.  

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Engaging a Remote Audience

by Regina Clark - on Friday, September 22, 2017
Engaging a Remote Audience

In today’s global business environment, sharing information with remote audiences via web conferencing and webinars has quickly replaced face to face meetings and live training. Web conferencing is convenient and cost effective for global organizations. There are a variety of vendors that offer web conferencing and webinars at a variety of price points. I use Citrix Go to Webinars to deliver webinars; it is user friendly and affordable. Some of my clients use WebEx, Adobe Connect and Microsoft Office Live Meeting for their conferencing needs. WebEx is the most senior Web conferencing provider on the market today. Whoever you chose to work with, make sure that they offer technical assistance.

Delivering information via web conferencing and webinars can be challenging, especially in the beginning. First, how do we know people are really listening if we can’t see them? Even if we can see them via a webcam, we still don’t know if they are actively listening. Another challenge is that most audiences are culturally diverse and usually in different time zones.Most of the clients that I work with have struggled with effectively communicating during web conferencing. They know that they must use web conferencing but they don’t know how to engage the remote listeners.

Here are a few tips:

 

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33 Ways to Manage Better

by Regina Clark - on Thursday, August 03, 2017
33 Ways to Manage Better

Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager. Someone who was fair, competent, pleasant, and understood how to create a motivating work environment. There are four reasons that people end up in management positions. 

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SOARING to New Heights

by Regina Clark - on Friday, July 14, 2017
SOARING to New Heights

If you keep doing the same things, you will keep getting the same results! If you want to do something new, like climb a mountain, finish a triathlon, open a business or start a new career you have to be willing to create a new plan for yourself.
 

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Creating Memorable Customer Experiences

by Regina Clark - on Wednesday, May 31, 2017
Creating Memorable Customer Experiences

  

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Using a SPACER to Kick Off Your Meeting

by Regina Clark - on Thursday, April 06, 2017
Using a SPACER to Kick Off Your Meeting

A few weeks ago I had the opportunity to deliver a Train the Trainer program for Duke Energy. During the program I asked if anyone used a SPACER to kick off their training. To my surprise, this group of technical trainers had never heard of a SPACER before. Here are the basics.
 

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Five Ways to Spice Up Your Speaking

by Regina Clark - on Wednesday, March 08, 2017
Five Ways to Spice Up Your Speaking

During the past 20+ years, I have facilitated thousands of Presentation Skills training programs. Every participant received coaching and suggestions for keeping their audience engaged. If you or someone who you work with would like to schedule some Presentation Skills training please call us today at 845-294-7089. We would love to work with you!
 

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