Regina's Blog

Five Tips for Creating a Great Workplace in 2020

by Regina Clark - on Monday, January 06, 2020
Five Tips for Creating a Great Workplace in 2020

If you stop and think about what goes into making a workplace great, it’s not that complicated. Here are five must haves for making a great workplace.

#1 - Hire the right leaders with the right vision. The right leader is experienced, passionate, committed, enthusiastic and dead on when it comes to having a vision for the organization. Steve Jobs had a clear cut vision for Apple; he was passionate about creating a computer that would change the world! Jobs wasn’t always the easiest person to work with, many of his employees characterized him as volatile, but his passion and commitment to Apple was never in question.

#2 - Hire the right people. The right person for the job is not always the easiest person to find, especially if there is a shortage of qualified candidates. The right person has the appropriate skills, experience and education to perform the job as well as the potential to grow and the enthusiasm to make a difference. The right employee is a highly engaged employee, not just someone who shows up to collect a paycheck.

#3 – Once you have the right people on board, take care of them by providing:

  • Training and development opportunities
  • Fair compensation & competitive benefits packages
  • Reward & recognition programs
  • A motivating work environment

#4 - Consistently exceed your customer’s expectations by offering quality products and services at the right prices. In order to stay in business, you have to delight your customers!

#5 –Communicate constantly with your employees, customers, vendors and suppliers using a variety of methods. People want to know what is going on!

 

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Spoil Your Customers

by Regina Clark - on Friday, May 25, 2018
Spoil Your Customers

One of the reasons that it’s so easy to talk about the customer experience is because we are all customers. It doesn’t matter where you live, how much money you make, what kind of job you have, or what school you graduated from, we are all customers with unique experiences. Hopefully you have had more good experiences than bad ones. During my lifetime, I have had a few unbelievable, unforgettable customer experiences.  

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The Power of We

by Regina Clark - on Tuesday, April 10, 2018
The Power of We

Most employers would love for their employees to behave as if they were part of a high-performance team. A team who shares the same goals, supports each other, resolves conflict in a timely manner and has each other's back. One of the easiest ways to be perceived as a team player instead of an individual contributor is to adjust your language. Instead of saying, I did this and I need that replace the I with we - we need this and we need that to complete the project on time. It’s such a small change that can have a huge impact.When I think of a high performance work team, a NASCAR pit crew comes to mind. Everyone in the pit crew has a specific job to perform using specific tools but no one job is more important than the other. The power of the team is that they function as we instead of me.
 

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Dealing with Challenging Situations & Challenging Callers

by Regina Clark - on Thursday, November 16, 2017
Dealing with Challenging Situations & Challenging Callers

  

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Creating Memorable Customer Experiences

by Regina Clark - on Wednesday, May 31, 2017
Creating Memorable Customer Experiences

  

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Keep Your Customers Coming Back

by Regina Clark - on Thursday, August 18, 2016
Keep Your Customers Coming Back

Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are a few examples of great customer experiences.
 

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Hiring Customer Experience Superstars

by Regina Clark - on Tuesday, July 05, 2016
Hiring Customer Experience Superstars

Everyone is collecting data today and trying to figure out ways to improve the customer experience. There is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified as customer experience professionals.  

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WOW Your Customers with EQ

by Regina Clark - on Thursday, May 08, 2014
WOW Your Customers with EQ

In 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Intelligence.
In his book, Goleman describes Emotional Intelligence (EI) as having five parts: 

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Creating a WOW for Your Customers!

by Regina Clark - on Tuesday, February 25, 2014
Creating a WOW for Your Customers!

Today’s customers have high expectations. It doesn’t matter what industry we are talking about. It could be a retail customer who purchases a product, a manufacturing customer who places an order, a healthcare customer who shops around for the best physician, an online customer who is making travel reservations or an internal customer who relies on his/her team members to complete a work project.  

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