Regina's Blog

Fired, Now What?

by Regina Clark - on Wednesday, April 25, 2018
Fired, Now What?

It was four o’clock on a Friday afternoon in 1994. My boss called me into his office and fired me. It doesn’t really matter why I was fired - corporate Human Resource people like to talk about downsizing, restructuring and reallocating resources. All I knew was that I was fired, devastated, embarrassed and scared. I couldn’t believe that I was actually fired. I was scared because years earlier my husband lost his job and was unemployed for more than a year. Those were the most stressful months of my life; our credit was destroyed, our marriage was stressed, and the bill collectors never stopped calling. Thank God we both had lots of love for each other, college degrees, a healthy baby and a supportive family! I worked as a Training Manager at Macy’s at the time but my salary couldn’t cover our expenses. Eventually my husband decided to join the NYPD. His logic was that he could never be fired and the benefits were good. When you have a baby, insurance coverage is a priority. It’s hard to believe that thirty years have passed since my husband joined the NYPD. We both work to put food on the table, gas in the cars, pay our outrageous New York taxes, and provide for our family. It took us years to reestablish our credit but eventually we did, we worked hard, saved our pennies and bought a house.  

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The Power of We

by Regina Clark - on Tuesday, April 10, 2018
The Power of We

Most employers would love for their employees to behave as if they were part of a high-performance team. A team who shares the same goals, supports each other, resolves conflict in a timely manner and has each other's back. One of the easiest ways to be perceived as a team player instead of an individual contributor is to adjust your language. Instead of saying, I did this and I need that replace the I with we - we need this and we need that to complete the project on time. It’s such a small change that can have a huge impact.When I think of a high performance work team, a NASCAR pit crew comes to mind. Everyone in the pit crew has a specific job to perform using specific tools but no one job is more important than the other. The power of the team is that they function as we instead of me.
 

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Managing Made Easy

by Regina Clark - on Monday, January 29, 2018
Managing Made Easy

  

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Flirtation or Sexual Harassment?

by Regina Clark - on Friday, December 01, 2017
Flirtation or Sexual Harassment?

Sexual harassment is a hot topic but unfortunately not a new topic. Females have been harassed for years. Sometimes it's hard to tell the difference between friendly behavior and subtle sexual harassment. Other times, it's crystal clear. The first time I experienced inappropriate behavior by a man was when I was a college student and the coach of the men's swim team kissed my neck.We were practicing head hold releases in the shallow end of the pool for a water safety instructor class. I jumped out of that pool so fast and ran to the women's locker room, my whole body was shaking. I had a hard time understanding what had just happened. Unfortunately, I had no idea what sexual harassment was when I was 20-year-old college student. No one had ever discussed the subject with me.

Years later, I taught Sexual Harassment Awareness training to more than 500 corporate employees. When the training ended with the executive team, the CFO walked up to me and told me that every executive could be sued for creating a hostile work environment. He didn't need to tell me, I was very aware that the Senior Executives, who were all male at that time, behaved badly. Some more than others. One of the executives consistently made me uncomfortable. He made comments about my appearance and my clothing and used awful language. His comments were definitely unwelcomed. When I shared with my boss how uncomfortable this man made me feel, her response was, “That’s just the way he is.” I started to keep a record of every inappropriate, unwelcomed thing this executive did when he was with me. I never thought about suing him or the company but looking back, I could have. My bosses’ response was NOT what a boss should say. A better response would have been, “I’ll take care of this, you should never be uncomfortable at work.”

Every employee should know what is considered sexual harassment. Quid pro quo is easy to understand, this for that. If you have sex with me, I will give you a promotion. Creating a hostile work environment is a bit harder to define. Is flirting with someone at work wrong? Is giving a co-worker a compliment or a hug taboo? It depends. Is the behavior welcomed? When the behavior is not welcomed, it could be considered creating a hostile or uncomfortable work environment. Sometimes, co-workers don’t even realize that their behavior is unwelcomed. In the photo above, the man is invading the woman’s personal space. No one wants someone in their personal space unless they are invited.

If you or your employees are having a hard time determining what kind of behavior is inappropriate and/or unwanted, use the following questions as a guide.

Would I want my behavior to be the subject of a column in the company newsletter?

Is there equal power between me and the person that I'm interacting with?

Would I behave the same way if the person I'm in a relationship with were standing next to me?

Would I want someone else to act this way towards a person I'm in a relationship with?

Is there equal initiation and participation between me and the person I'm interacting with?

If you are interested in scheduling Sexual Harassment Awareness training for your staff in 2018, give me a call today at 845-294-7089. Don't wait until you make the news!

 


 

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Engaging a Remote Audience

by Regina Clark - on Friday, September 22, 2017
Engaging a Remote Audience

In today’s global business environment, sharing information with remote audiences via web conferencing and webinars has quickly replaced face to face meetings and live training. Web conferencing is convenient and cost effective for global organizations. There are a variety of vendors that offer web conferencing and webinars at a variety of price points. I use Citrix Go to Webinars to deliver webinars; it is user friendly and affordable. Some of my clients use WebEx, Adobe Connect and Microsoft Office Live Meeting for their conferencing needs. WebEx is the most senior Web conferencing provider on the market today. Whoever you chose to work with, make sure that they offer technical assistance.

Delivering information via web conferencing and webinars can be challenging, especially in the beginning. First, how do we know people are really listening if we can’t see them? Even if we can see them via a webcam, we still don’t know if they are actively listening. Another challenge is that most audiences are culturally diverse and usually in different time zones.Most of the clients that I work with have struggled with effectively communicating during web conferencing. They know that they must use web conferencing but they don’t know how to engage the remote listeners.

Here are a few tips:

 

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33 Ways to Manage Better

by Regina Clark - on Thursday, August 03, 2017
33 Ways to Manage Better

Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager. Someone who was fair, competent, pleasant, and understood how to create a motivating work environment. There are four reasons that people end up in management positions. 

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Using a SPACER to Kick Off Your Meeting

by Regina Clark - on Thursday, April 06, 2017
Using a SPACER to Kick Off Your Meeting

A few weeks ago I had the opportunity to deliver a Train the Trainer program for Duke Energy. During the program I asked if anyone used a SPACER to kick off their training. To my surprise, this group of technical trainers had never heard of a SPACER before. Here are the basics.
 

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Five Ways to Spice Up Your Speaking

by Regina Clark - on Wednesday, March 08, 2017
Five Ways to Spice Up Your Speaking

During the past 20+ years, I have facilitated thousands of Presentation Skills training programs. Every participant received coaching and suggestions for keeping their audience engaged. If you or someone who you work with would like to schedule some Presentation Skills training please call us today at 845-294-7089. We would love to work with you!
 

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Think Like a Champion

by Regina Clark - on Monday, February 27, 2017
Think Like a Champion

Champions perform well under pressure and win. They prepare themselves to be in peak physical and psychological condition. They face their competition head on and go for it, no holding back. In business, having the mindset of a champion will help you reach your strategic goals and be competitive. 

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Six Secrets to Superb Facilitation

by Regina Clark - on Friday, December 09, 2016
Six Secrets to Superb Facilitation

Facilitation is an art. When done well, it adds value to the organization by reaching win/win outcomes efficiently. When done poorly, time and energy are wasted. Effective meetings, remotely and in person, typically have effective facilitators. Many organizations use internal employees to facilitate meetings which make good business sense as long as the employees know how to facilitate. Organizations also hire external facilitators for a variety of reasons; the meeting is highly confidential, the meeting participants are extremely challenging to work with, the content is challenging or there is no internal facilitator available.  

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