Regina's Blog

43 Tips for Managers

by Regina Clark - on Thursday, March 12, 2020
43 Tips for Managers

  

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Conversation Clues

by Regina Clark - on Tuesday, February 11, 2020
Conversation Clues

Every week, I meet strangers. That’s what I do for a living. I walk into a room full of people who I don’t know and facilitate training programs or get on a stage and speak to hundreds of people. Usually the audience is business professionals, once in awhile I speak to kids. Sometimes the training program is mandatory, which means the people in the room have to be there, and sometimes the training program is full of people who want to be there to learn something new. My preference, as the instructor, is to work with employees who want to be in the room and are open to learning something new.  

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Management Best Practices - The Daily Huddle

by Regina Clark - on Wednesday, January 29, 2020
Management Best Practices - The Daily Huddle

  

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Using Games to Reinforce Learning

by Regina Clark - on Thursday, January 23, 2020
Using Games to Reinforce Learning

Providing training for your employees is a waste of time and money unless your employees learn something and/or do something better with what they learn. Unfortunately, organizations often ask subject matter experts (SMEs) to train others and these subject matter experts have no idea how to create interactive training experiences which increase content retention and transfer knowledge. SMEs often read PowerPoint slides and bore participants. I have witnessed this hundreds of times in many organizations. SMEs would benefit from learning about adult learning before they are asked to train anyone. 

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Five Tips for Creating a Great Workplace in 2020

by Regina Clark - on Monday, January 06, 2020
Five Tips for Creating a Great Workplace in 2020

If you stop and think about what goes into making a workplace great, it’s not that complicated. Here are five must haves for making a great workplace.

#1 - Hire the right leaders with the right vision. The right leader is experienced, passionate, committed, enthusiastic and dead on when it comes to having a vision for the organization. Steve Jobs had a clear cut vision for Apple; he was passionate about creating a computer that would change the world! Jobs wasn’t always the easiest person to work with, many of his employees characterized him as volatile, but his passion and commitment to Apple was never in question.

#2 - Hire the right people. The right person for the job is not always the easiest person to find, especially if there is a shortage of qualified candidates. The right person has the appropriate skills, experience and education to perform the job as well as the potential to grow and the enthusiasm to make a difference. The right employee is a highly engaged employee, not just someone who shows up to collect a paycheck.

#3 – Once you have the right people on board, take care of them by providing:

  • Training and development opportunities
  • Fair compensation & competitive benefits packages
  • Reward & recognition programs
  • A motivating work environment

#4 - Consistently exceed your customer’s expectations by offering quality products and services at the right prices. In order to stay in business, you have to delight your customers!

#5 –Communicate constantly with your employees, customers, vendors and suppliers using a variety of methods. People want to know what is going on!

 

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Time to PIVOT

by Regina Clark - on Tuesday, September 24, 2019
Time to PIVOT

My brand new book, PIVOT Principles, is finally available and I just delivered the PIVOT keynote to a group of HR professionals in State College, PA. I had so much fun with the audience and worked hard to disrupt their comfort zone before talking about the principles. 

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40 Things You Should Not Do at Work

by Regina Clark - on Wednesday, May 15, 2019
40 Things You Should Not Do at Work

When I facilitate training, my participants share all kinds of stories with me. I can't make this stuff up!  

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The Gift of Empathy

by Regina Clark - on Wednesday, February 13, 2019
The Gift of Empathy

The first time I learned about empathy was when I was taking graduate classes in counseling. We practiced listening and responding with empathy. Empathy is the ability to understand where someone else is coming from. Empathy and sympathy are two different reactions. Sympathy is feeling sorry for someone else's misfortune. Active listening and responding with empathy are skills which can be learned. When you listen and respond with empathy it communicates to the other person that you are really paying attention to what they are saying. You are also paying attention to their visual language and their tone of voice. During the past five months, I have been interacting with hospice professionals. Hospice professionals interact with dying people and their families every day. Their empathy is incredible, so much better than mine. It’s hard for me to understand what it must be like facing death. I imagine that a dying person has mixed emotions, scary on the one hand and peace on the other. I remember when my mother in law was dying of pancreatic cancer, she told me that she was ready to die but the dying process was really getting to her. Watching a loved one suffer and lose their ability to function is heart wrenching. It’s also physically and mentally exhausting for the caregiver(s). This morning I found my 90-year-old father, who is slowly dying of COPD, at my back door with the door wide open yelling for help. When I found him, my empathy did not kick in. I was more focused on his safety. I should try to be more empathetic, my excuse is that I’m tired and sick of being tired. The past few months have given me a brand new respect for anyone who has ever been a caregiver.  

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Time to Pivot

by Regina Clark - on Wednesday, January 02, 2019
Time to Pivot

Happy New Year! 

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Sexual Hararssment Training - Take the Quiz

by Regina Clark - on Sunday, October 21, 2018
Sexual Hararssment Training - Take the Quiz

Effective Oct. 9th, 2018 all employers in NYS are required to have a sexual harassment policy, a complaint process, and provide interactive training for their employees. Interactive training provides employees with the opportunity to ask questions.
 

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