Regina's Blog

Making the Most of Your Diverse Workforce

by Regina Clark - on Wednesday, July 25, 2018
Making the Most of Your Diverse Workforce

Today's workforce is made up of five unique generations; Traditionalists, Baby Boomers, Generation X, Generation Y (Millennial) and Generation Z. According to the Department of Labor, Millennial will be the largest generation in the workforce by 2020. Thousands of Baby Boomers are retiring every day. Each generation has their preferred way of communicating, their own values, and their own rules for what is appropriate behavior at work. Traditionalists and Baby Boomers are very comfortable with chain of command thinking at work, Millennial not so much.  Last week during a management training program, a manager shared with me that one of his employees texted him to ask for a raise. Can you even imagine sending a text to your boss to ask for a raise? That sounded so strange to me, but I am a Baby Boomer, not a Millennial. Baby Boomers prefer face to face communication. I would have walked into to my bosses office and asked for a raise. Millennials prefer electronic communication.  

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Creating WOW Experiences

by Regina Clark - on Tuesday, July 17, 2018
Creating WOW Experiences

 

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Move Out of Your Comfort Zone to Soar

by Regina Clark - on Wednesday, July 11, 2018
Move Out of Your Comfort Zone to Soar

 
   

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Spoil Your Customers

by Regina Clark - on Friday, May 25, 2018
Spoil Your Customers

One of the reasons that it’s so easy to talk about the customer experience is because we are all customers. It doesn’t matter where you live, how much money you make, what kind of job you have, or what school you graduated from, we are all customers with unique experiences. Hopefully you have had more good experiences than bad ones. During my lifetime, I have had a few unbelievable, unforgettable customer experiences.  

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Six Sigma Speaking

by Regina Clark - on Tuesday, February 27, 2018
Six Sigma Speaking

  

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Think Like a Champion

by Regina Clark - on Thursday, February 22, 2018
Think Like a Champion

Every night I'm glued to the television watching another Olympic athlete fulfill their dream. Their passion and perseverance are so incredibly motivating especially for our children. Donna Weinbrecht, gold medalist and world champion mogul skier, is in the above photo with a group of children who were lucky enough to spend a day listening to and skiing with Donna. My son is wearing her Gold Medal, she was so wonderful spending time with the young skiers. We have an autographed photo of Donna on our refrigerator, it's a great reminder that anything is possible.
 

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Managing Stress During the Holidays

by Regina Clark - on Thursday, December 07, 2017
Managing Stress During the Holidays

I just ran into a friend of mine at the supermarket. She seemed stressed. Her cart was overflowing with goodies and she started to tell me about her overbooked schedule and her list of holiday chores to accomplish which included holiday gifts for multiple teachers. My friend, who is one of the most gracious women I know, has four children and a lot going on. On the outside she looks as if she has everything under control; her home is lovely, her children are well mannered, her husband is a nice guy, and she is always willing to help others. On the inside she is really missing her mom who passed away a few years ago. 

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Flirtation or Sexual Harassment?

by Regina Clark - on Friday, December 01, 2017
Flirtation or Sexual Harassment?

Sexual harassment is a hot topic but unfortunately not a new topic. Females have been harassed for years. Sometimes it's hard to tell the difference between friendly behavior and subtle sexual harassment. Other times, it's crystal clear. The first time I experienced inappropriate behavior by a man was when I was a college student and the coach of the men's swim team kissed my neck.We were practicing head hold releases in the shallow end of the pool for a water safety instructor class. I jumped out of that pool so fast and ran to the women's locker room, my whole body was shaking. I had a hard time understanding what had just happened. Unfortunately, I had no idea what sexual harassment was when I was 20-year-old college student. No one had ever discussed the subject with me.

Years later, I taught Sexual Harassment Awareness training to more than 500 corporate employees. When the training ended with the executive team, the CFO walked up to me and told me that every executive could be sued for creating a hostile work environment. He didn't need to tell me, I was very aware that the Senior Executives, who were all male at that time, behaved badly. Some more than others. One of the executives consistently made me uncomfortable. He made comments about my appearance and my clothing and used awful language. His comments were definitely unwelcomed. When I shared with my boss how uncomfortable this man made me feel, her response was, “That’s just the way he is.” I started to keep a record of every inappropriate, unwelcomed thing this executive did when he was with me. I never thought about suing him or the company but looking back, I could have. My bosses’ response was NOT what a boss should say. A better response would have been, “I’ll take care of this, you should never be uncomfortable at work.”

Every employee should know what is considered sexual harassment. Quid pro quo is easy to understand, this for that. If you have sex with me, I will give you a promotion. Creating a hostile work environment is a bit harder to define. Is flirting with someone at work wrong? Is giving a co-worker a compliment or a hug taboo? It depends. Is the behavior welcomed? When the behavior is not welcomed, it could be considered creating a hostile or uncomfortable work environment. Sometimes, co-workers don’t even realize that their behavior is unwelcomed. In the photo above, the man is invading the woman’s personal space. No one wants someone in their personal space unless they are invited.

If you or your employees are having a hard time determining what kind of behavior is inappropriate and/or unwanted, use the following questions as a guide.

Would I want my behavior to be the subject of a column in the company newsletter?

Is there equal power between me and the person that I'm interacting with?

Would I behave the same way if the person I'm in a relationship with were standing next to me?

Would I want someone else to act this way towards a person I'm in a relationship with?

Is there equal initiation and participation between me and the person I'm interacting with?

If you are interested in scheduling Sexual Harassment Awareness training for your staff in 2018, give me a call today at 845-294-7089. Don't wait until you make the news!

 


 

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Life is Great, Football is Better

by Regina Clark - on Thursday, November 09, 2017
Life is Great, Football is Better

A few weeks ago I had the opportunity to deliver The Seven C's of Leadership to a group of employees at NFL Films located in Mount Laurel, NJ. When you walk through the front doors, you are staring directly at a large print that says - Life is Great, Football is Better. Speaking to this group was delightful! First of all, the employees who attended the lunch time program wanted to be there. The program was not mandatory, it was optional. The enthusiasm in the room was contagious. I could tell that from the minute I arrived until I left that the employees loved working for the NFL and they loved football. Many of the employees shared stories with me about Steve Sabol, one of the founders of NFL Films. Steve was portrayed as a man who was larger than life, full of enthusiasm and took care of his employees. Steve was also a visual artist and his art work was displayed throughout the building. When employees love what they do and who they work for, the entire team benefits.  

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Engaging a Remote Audience

by Regina Clark - on Friday, September 22, 2017
Engaging a Remote Audience

In today’s global business environment, sharing information with remote audiences via web conferencing and webinars has quickly replaced face to face meetings and live training. Web conferencing is convenient and cost effective for global organizations. There are a variety of vendors that offer web conferencing and webinars at a variety of price points. I use Citrix Go to Webinars to deliver webinars; it is user friendly and affordable. Some of my clients use WebEx, Adobe Connect and Microsoft Office Live Meeting for their conferencing needs. WebEx is the most senior Web conferencing provider on the market today. Whoever you chose to work with, make sure that they offer technical assistance.

Delivering information via web conferencing and webinars can be challenging, especially in the beginning. First, how do we know people are really listening if we can’t see them? Even if we can see them via a webcam, we still don’t know if they are actively listening. Another challenge is that most audiences are culturally diverse and usually in different time zones.Most of the clients that I work with have struggled with effectively communicating during web conferencing. They know that they must use web conferencing but they don’t know how to engage the remote listeners.

Here are a few tips:

 

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