Regina's Blog

Spoil Your Customers

by Regina Clark - on Friday, May 25, 2018
Spoil Your Customers

One of the reasons that it’s so easy to talk about the customer experience is because we are all customers. It doesn’t matter where you live, how much money you make, what kind of job you have, or what school you graduated from, we are all customers with unique experiences. Hopefully you have had more good experiences than bad ones. During my lifetime, I have had a few unbelievable, unforgettable customer experiences.  

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Six Sigma Speaking

by Regina Clark - on Tuesday, February 27, 2018
Six Sigma Speaking

  

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Think Like a Champion

by Regina Clark - on Thursday, February 22, 2018
Think Like a Champion

Every night I'm glued to the television watching another Olympic athlete fulfill their dream. Their passion and perseverance are so incredibly motivating especially for our children. Donna Weinbrecht, gold medalist and world champion mogul skier, is in the above photo with a group of children who were lucky enough to spend a day listening to and skiing with Donna. My son is wearing her Gold Medal, she was so wonderful spending time with the young skiers. We have an autographed photo of Donna on our refrigerator, it's a great reminder that anything is possible.
 

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Managing Made Easy

by Regina Clark - on Monday, January 29, 2018
Managing Made Easy

  

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Engaging a Remote Audience

by Regina Clark - on Friday, September 22, 2017
Engaging a Remote Audience

In today’s global business environment, sharing information with remote audiences via web conferencing and webinars has quickly replaced face to face meetings and live training. Web conferencing is convenient and cost effective for global organizations. There are a variety of vendors that offer web conferencing and webinars at a variety of price points. I use Citrix Go to Webinars to deliver webinars; it is user friendly and affordable. Some of my clients use WebEx, Adobe Connect and Microsoft Office Live Meeting for their conferencing needs. WebEx is the most senior Web conferencing provider on the market today. Whoever you chose to work with, make sure that they offer technical assistance.

Delivering information via web conferencing and webinars can be challenging, especially in the beginning. First, how do we know people are really listening if we can’t see them? Even if we can see them via a webcam, we still don’t know if they are actively listening. Another challenge is that most audiences are culturally diverse and usually in different time zones.Most of the clients that I work with have struggled with effectively communicating during web conferencing. They know that they must use web conferencing but they don’t know how to engage the remote listeners.

Here are a few tips:

 

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33 Ways to Manage Better

by Regina Clark - on Thursday, August 03, 2017
33 Ways to Manage Better

Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager. Someone who was fair, competent, pleasant, and understood how to create a motivating work environment. There are four reasons that people end up in management positions. 

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SOARING to New Heights

by Regina Clark - on Friday, July 14, 2017
SOARING to New Heights

If you keep doing the same things, you will keep getting the same results! If you want to do something new, like climb a mountain, finish a triathlon, open a business or start a new career you have to be willing to create a new plan for yourself.
 

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Five Ways to Spice Up Your Speaking

by Regina Clark - on Wednesday, March 08, 2017
Five Ways to Spice Up Your Speaking

During the past 20+ years, I have facilitated thousands of Presentation Skills training programs. Every participant received coaching and suggestions for keeping their audience engaged. If you or someone who you work with would like to schedule some Presentation Skills training please call us today at 845-294-7089. We would love to work with you!
 

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Think Like a Champion

by Regina Clark - on Monday, February 27, 2017
Think Like a Champion

Champions perform well under pressure and win. They prepare themselves to be in peak physical and psychological condition. They face their competition head on and go for it, no holding back. In business, having the mindset of a champion will help you reach your strategic goals and be competitive. 

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Is Your Net Working During the Holidays?

by Regina Clark - on Wednesday, December 14, 2016
Is Your Net Working During the Holidays?

  

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