Regina's Blog

Time to PIVOT

by Regina Clark - on Tuesday, September 24, 2019
Time to PIVOT

My brand new book, PIVOT Principles, is finally available and I just delivered the PIVOT keynote to a group of HR professionals in State College, PA. I had so much fun with the audience and worked hard to disrupt their comfort zone before talking about the principles. 

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Leading Through Turbulence

by Regina Clark - on Monday, April 29, 2019
Leading Through Turbulence

  

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The Gift of Empathy

by Regina Clark - on Wednesday, February 13, 2019
The Gift of Empathy

The first time I learned about empathy was when I was taking graduate classes in counseling. We practiced listening and responding with empathy. Empathy is the ability to understand where someone else is coming from. Empathy and sympathy are two different reactions. Sympathy is feeling sorry for someone else's misfortune. Active listening and responding with empathy are skills which can be learned. When you listen and respond with empathy it communicates to the other person that you are really paying attention to what they are saying. You are also paying attention to their visual language and their tone of voice. During the past five months, I have been interacting with hospice professionals. Hospice professionals interact with dying people and their families every day. Their empathy is incredible, so much better than mine. It’s hard for me to understand what it must be like facing death. I imagine that a dying person has mixed emotions, scary on the one hand and peace on the other. I remember when my mother in law was dying of pancreatic cancer, she told me that she was ready to die but the dying process was really getting to her. Watching a loved one suffer and lose their ability to function is heart wrenching. It’s also physically and mentally exhausting for the caregiver(s). This morning I found my 90-year-old father, who is slowly dying of COPD, at my back door with the door wide open yelling for help. When I found him, my empathy did not kick in. I was more focused on his safety. I should try to be more empathetic, my excuse is that I’m tired and sick of being tired. The past few months have given me a brand new respect for anyone who has ever been a caregiver.  

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Sexual Hararssment Training - Take the Quiz

by Regina Clark - on Sunday, October 21, 2018
Sexual Hararssment Training - Take the Quiz

Effective Oct. 9th, 2018 all employers in NYS are required to have a sexual harassment policy, a complaint process, and provide interactive training for their employees. Interactive training provides employees with the opportunity to ask questions.
 

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Ten Tips for Leading a Multigenerational, Culturally Diverse, Remote Workforce

by Regina Clark - on Thursday, October 04, 2018
Ten Tips for Leading a Multigenerational, Culturally Diverse, Remote Workforce

Today’s workforce is very different than the workforce of twenty years ago.There are five generations working side by side. Each generation has different expectations, values and work styles. Traditionalists and baby boomers prefer face to face communication while millennials prefer email and texting. In addition to a wide variety of ages, the workforce is also culturally diverse, globally aware and select employees are working remotely.
 

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Public Speaking Skills Come in Handy

by Regina Clark - on Friday, August 31, 2018
Public Speaking Skills Come in Handy

I just returned from a few days in San Francisco. One of the highlights of my trip was visiting Alcatraz. I learned so much history. I'm always amazed at how much I don't know! As soon as we arrived a Park Ranger met us. He was funny, engaging, knowledgeable and a pleasure to listen to. His public speaking skills were awesome! During my vacation, I was constantly reminded how useful public speaking skills are. September is always a good time to refocus on our personal development. If improving your public speaking skills is part of your 2018 personal development plan, give me a call and we will schedule a training program or some individual coaching. The ten tips I cover during Presentation Skills Training include: 

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Making the Most of Your Diverse Workforce

by Regina Clark - on Wednesday, July 25, 2018
Making the Most of Your Diverse Workforce

Today's workforce is made up of five unique generations; Traditionalists, Baby Boomers, Generation X, Generation Y (Millennial) and Generation Z. According to the Department of Labor, Millennial will be the largest generation in the workforce by 2020. Thousands of Baby Boomers are retiring every day. Each generation has their preferred way of communicating, their own values, and their own rules for what is appropriate behavior at work. Traditionalists and Baby Boomers are very comfortable with chain of command thinking at work, Millennial not so much.  Last week during a management training program, a manager shared with me that one of his employees texted him to ask for a raise. Can you even imagine sending a text to your boss to ask for a raise? That sounded so strange to me, but I am a Baby Boomer, not a Millennial. Baby Boomers prefer face to face communication. I would have walked into to my bosses office and asked for a raise. Millennials prefer electronic communication.  

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Move Out of Your Comfort Zone to Soar

by Regina Clark - on Wednesday, July 11, 2018
Move Out of Your Comfort Zone to Soar

 
   

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Fired, Now What?

by Regina Clark - on Wednesday, April 25, 2018
Fired, Now What?

It was four o’clock on a Friday afternoon in 1994. My boss called me into his office and fired me. It doesn’t really matter why I was fired - corporate Human Resource people like to talk about downsizing, restructuring and reallocating resources. All I knew was that I was fired, devastated, embarrassed and scared. I couldn’t believe that I was actually fired. I was scared because years earlier my husband lost his job and was unemployed for more than a year. Those were the most stressful months of my life; our credit was destroyed, our marriage was stressed, and the bill collectors never stopped calling. Thank God we both had lots of love for each other, college degrees, a healthy baby and a supportive family! I worked as a Training Manager at Macy’s at the time but my salary couldn’t cover our expenses. Eventually my husband decided to join the NYPD. His logic was that he could never be fired and the benefits were good. When you have a baby, insurance coverage is a priority. It’s hard to believe that thirty years have passed since my husband joined the NYPD. We both work to put food on the table, gas in the cars, pay our outrageous New York taxes, and provide for our family. It took us years to reestablish our credit but eventually we did, we worked hard, saved our pennies and bought a house.  

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The Power of We

by Regina Clark - on Tuesday, April 10, 2018
The Power of We

Most employers would love for their employees to behave as if they were part of a high-performance team. A team who shares the same goals, supports each other, resolves conflict in a timely manner and has each other's back. One of the easiest ways to be perceived as a team player instead of an individual contributor is to adjust your language. Instead of saying, I did this and I need that replace the I with we - we need this and we need that to complete the project on time. It’s such a small change that can have a huge impact.When I think of a high performance work team, a NASCAR pit crew comes to mind. Everyone in the pit crew has a specific job to perform using specific tools but no one job is more important than the other. The power of the team is that they function as we instead of me.
 

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