One of the reasons that it’s so easy to talk about the customer experience is because we are all customers. It doesn’t matter where you live, how much
money you make, what kind of job you have, or what school you graduated from, we are all customers with unique experiences. Hopefully you have had
more good experiences than bad ones. During my lifetime, I have had a few unbelievable, unforgettable customer experiences. Read More...
Most employers would love for their employees to behave as if they were part of a high-performance team. A team who shares the same goals, supports each
other, resolves conflict in a timely manner and has each other's back. One of the easiest ways to be perceived as a team player instead of an individual
contributor is to adjust your language. Instead of saying, I did this and I need that replace the I with we - we need this and we need that to complete the project on time. It’s such a small change that can have a huge impact.When I think of a high performance
work team, a NASCAR pit crew comes to mind. Everyone in the pit crew has a specific job to perform using specific tools but no one job is more important
than the other. The power of the team is that they function as we instead of me.
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Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are a few examples
of great customer experiences.
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