Regina's Blog

Spoil Your Customers

by Regina Clark - on Friday, May 25, 2018
Spoil Your Customers

One of the reasons that it’s so easy to talk about the customer experience is because we are all customers. It doesn’t matter where you live, how much money you make, what kind of job you have, or what school you graduated from, we are all customers with unique experiences. Hopefully you have had more good experiences than bad ones. During my lifetime, I have had a few unbelievable, unforgettable customer experiences.  

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Dealing with Challenging Situations & Challenging Callers

by Regina Clark - on Thursday, November 16, 2017
Dealing with Challenging Situations & Challenging Callers

  

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Creating Memorable Customer Experiences

by Regina Clark - on Wednesday, May 31, 2017
Creating Memorable Customer Experiences

  

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Keep Your Customers Coming Back

by Regina Clark - on Thursday, August 18, 2016
Keep Your Customers Coming Back

Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are a few examples of great customer experiences.
 

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The CARE Approach for Healthcare

by Regina Clark - on Tuesday, June 03, 2014
The CARE Approach for Healthcare

Healthcare is a business and today’s patients have choices when it comes to deciding which doctors, which facilities and which treatments to follow. So how can physicians, nurses and other health care professionals create WOW experiences for their customers who are often patients? In order to WOW healthcare patients and their family members, healthcare providers must follow the CARE approach. 

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WOW Your Customers with EQ

by Regina Clark - on Thursday, May 08, 2014
WOW Your Customers with EQ

In 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Intelligence.
In his book, Goleman describes Emotional Intelligence (EI) as having five parts: 

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