Improving the Patient Experience

Creating fabulous patient experiences every day for every patient is really hard! It's not enough to hire clinically competent staff and hope that they make the right decisions. Every employee and every process impact the patient experience. During this session you will learn what it takes to improve the patient experience and how you can lead the change. Material includes a workbook and a copy of 101 Ways to Improve the Patient Experience

Course Outcomes

This training program for healthcare professionals will:

  • Help participants be more effective communicators with all types of patients
  • Review the importance of empathy
  • Help professionals identify broken processes within the healthcare system which negatively impact patients

Program Objectives

At the program conclusion, healthcare professionals will be able to:

  • Improve personal effectiveness
  • Improve communication skills
  • Deal with difficult patients
  • Identify broken processes within their healthcare organization

Available Formats

  • 1/2 Day
  • Full Day